Policies

Colour Disclaimer

While every effort is made to represent colours accurately, every monitor is different and we cannot guarantee the colours you see exactly match the colours of the actual fabrics.

Returns Policy 

We offer a full refund on the listed price within 30 days on fabrics purchased through our website as long as the goods are returned in perfect condition. However, we will not refund on patterns or postage.

If you wish to return an item, simply mail it back to us within 30 days requesting a refund.

Privacy Policy

Chandlers Cottage respects your privacy and is committed to protecting it at all times.

When you browse chandlerscottage.com no personally identifiable information such as your name, address, phone number, and e-mail address is collected.

However, we can we track how our site is used by our visitors.  One way we do this is by using a small string of text that is sent to your browser known as a "cookie."  Cookies collect information that includes the server your computer is logged onto and your browser type (for example, Firefox or chrome).  A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information. Using cookies enables us to keep track of the pages on our site that you visit.

When you become a registered user on our Web site, you provide us with personal information such as your name, address, e-mail address and telephone number.  The information collected is used solely to assist us in delivering the products and services that are made available through Chandlers Cottage.

We may use your e-mail address to send you the following types of e-mail messages:

  • Occasional updates about our products and services.
  • Regularly scheduled e-mail newsletters.
  • Notification of events and services that The Textile Pantry may be associated with.

We do not share your e-mail address with other companies for them to market their products or services to you.